Since 2003
We Know the Window & Door Business
Because We Lived It
xTriam didn't study the window and door industry from a conference room. We ran a construction company in it — selling, installing, managing crews, chasing payments, and learning every operational pain point firsthand. That's why bpmPro works the way it does.
Our Story
Built From the Inside Out
xTriam's founder, Carlos A. Paesano, is a civil engineer with a Chicago Booth MBA, a licensed general contractor, and a licensed real estate broker. He spent years running a construction business in South Florida — quoting impact window and door projects, managing installation crews, coordinating with manufacturers, and handling the back-office work that comes with every job.
That experience is the reason bpmPro exists. It wasn't designed by a software company that interviewed contractors. It was built by someone who was the contractor — and who got tired of watching good businesses lose money to manual processes, disconnected tools, and operational chaos.
Every feature in bpmPro came from a real problem on a real job. The quoting engine exists because building proposals in Excel was costing hours a day. The scheduling module exists because a whiteboard couldn't handle 15 active installations. The payment integration exists because chasing checks was draining the office staff.
Founder Credentials
- Civil Engineer
- MBA, University of Chicago Booth School of Business
- Licensed General Contractor, State of Florida
- Licensed Real Estate Broker, State of Florida
- In the construction and home services industry since 2003
- Full-stack software developer and Salesforce architect
Industry Challenges
We Understand What Makes This Business Hard
The window and door industry has challenges that generic CRM software doesn't account for. We know them because we've dealt with every single one.
Impact Window Regulations
Florida's building codes require impact-rated products in wind-borne debris regions. Every project involves product approvals, NOA (Notice of Acceptance) numbers, and county-specific permit requirements. Your CRM needs to handle this complexity — not ignore it.
Complex Quoting
A single window project can involve dozens of product configurations — frame types, glass options, sizes, hardware, screens, colors. Add county tax rates, labor by opening type, and manufacturer price tiers, and you have a quoting process that spreadsheets can't handle reliably.
Price Volatility
Aluminum, glass, and hardware prices fluctuate constantly. Manufacturers issue price increases with 30–60 days' notice. If your quoting system doesn't reflect current costs, you're giving away margin on every job. We've seen contractors lose 3–5% per project from outdated pricing alone.
Supply Chain Coordination
Window and door projects depend on manufacturers, distributors, and delivery schedules you don't fully control. Lead times range from 2 to 12 weeks depending on the product. If your scheduling system doesn't track material status, your crews show up to jobs that aren't ready.
Long Project Cycles
From initial quote to final payment, a window replacement project can take 3–6 months. That means managing deposits, progress payments, customer expectations, and project milestones across dozens of active jobs simultaneously. Without a system, things fall through the cracks.
Customer Communication Gap
The number one complaint homeowners have during a window project: “Nobody tells me what's going on.” And the number one time-waster for your office: answering “Where is my order?” calls. Both problems exist because communication depends on someone remembering to send an update.
Purpose-Built Solutions
How bpmPro Solves These Problems
Every feature in bpmPro was built to solve a specific problem we encountered running a window and door business. Here's how they map.
Complex product configurations
Dozens of sizes, glass types, hardware options per project
bpmPro CPQ Engine
Configured product catalog with automatic pricing, tax, and margin calculations. Learn more
Long lead times and material tracking
2–12 week manufacturer lead times, delivery coordination
Production Scheduling
Jobs auto-populate from contracts. Track permits, materials, and crew availability in one view. Learn more
Multi-month project payment cycles
Deposits, progress payments, final balance across 3–6 months
Project Accounting + Stripe Payments
Payment milestones tied to project stages. Send payment links by text. Auto-sync to QuickBooks. Learn more
“Where is my order?” calls
15–20 inbound status calls per day draining office productivity
Automated SMS & Email
Automatic customer updates at every project stage via Twilio and SendGrid. Status calls drop by 80%. Learn more
Contractor revenue managed on xTriam platforms
Production subscriber organizations
Reduction in quoting time
In the construction & home services industry
Who We Serve
Built for Companies Like Yours
Window & Door Dealers
Retail dealers selling and installing impact windows, hurricane doors, and specialty glass products for residential customers.
Glazing Contractors
Commercial and residential glazing companies handling large-scale window and curtain wall installations.
Remodeling Companies
Full-service remodeling firms that include window and door replacement as part of their project scope.
Home Services Companies
Multi-trade businesses offering windows, doors, roofing, and exterior services that need a unified operations platform.
Window Manufacturers
Manufacturers managing dealer networks, territory reps, and lead distribution across multiple markets.
Multi-Location Operations
Companies with multiple branches or franchise locations that need centralized reporting and consistent processes.
Trusted by Industry Leaders
xTriam was engaged by a NASDAQ-listed architectural glass manufacturer to build their Salesforce lead management system — connecting territory reps, dealer networks, and lead distribution across multiple states. When an industry leader needs Salesforce expertise specific to glass and window products, they come to us.
Learn More
Meet bpmPro
The CRM built for window and door contractors. See the full platform overview.
Features
Detailed breakdown of every bpmPro feature, from quoting to payments.
Success Stories
See how real window and door contractors use bpmPro to grow their businesses.
Cash Calculator
Calculate how much your business could save by switching to bpmPro.
Ready to see what bpmPro can do for your business?
We'll show you exactly how it works — with examples from your industry, not a generic demo.