Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, request a demo, fill out a form, or contact us for support.
This information may include:
- Name and contact information (email, phone, address)
- Company name and job title
- Account credentials
- Payment information
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Send marketing communications (with your consent)
- Monitor and analyze trends and usage
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants)
- Law enforcement when required by law
- Other parties with your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Our platform is built on Salesforce, which maintains industry-leading security certifications including SOC 2 Type II compliance.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request data portability
6. Cookies
We use cookies and similar technologies to collect information about your browsing activities. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
10. SMS/Text Messaging
With your express written consent, we may send SMS/text messages to the mobile number you provide. These messages relate to demos, appointments, follow-ups, replies to your inquiries, and account or service updates.
How we obtain consent. We send text messages only after you personally opt in through a consent form on our website (or a confirmation link we send you), where you check a box agreeing to receive text messages from xTriam. We record the date and time, IP address, and the exact consent language shown to you at the time of opt-in. We never send text messages based solely on a verbal request.
No sharing of mobile information. We do not sell or share your mobile phone number, SMS opt-in, or consent with any third parties or affiliates for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile opt-in data is used solely to deliver the messages you requested.
Message frequency. Message frequency varies based on your interaction with us. Message and data rates may apply.
Opt-out and help. You can opt out at any time by replying STOP to any message; you will receive a confirmation and no further messages. Reply HELP for assistance, or contact us at (305) 204-9694 or privacy@xtriam.com. Carriers are not liable for delayed or undelivered messages.
11. Contact Us
If you have questions about this privacy policy, please contact us:
- Email: privacy@xtriam.com
- Phone: (305) 204-9694
- Address: 5966 S Dixie Hwy Ste 300, South Miami, FL 33143